GENERAL

Please note that these terms and conditions do not affect your rights as a consumer.

 PAYMENT

All prices are in £ sterling Payment can be made by PayPal, Credit Card, or telephone. Bacs payment is accepted, subject to clearance.

DELIVERY

Goods will normally be despatched within 2 to 5 working days, subject to stock availability, after receipt of the order. There are occasions where demand on certain products outstrips supply and should we be unable to deliver within 30 days we will advise you within the first 14 days of placing your order, with the option to cancel your order.

A delivery charge will be calculated on your order and added to your shopping basket.

Any shortages, non delivery or damages must be reported to us within 48 Hours of receipt of a delivery. Failing to report within this time period will be Fashion4Pets decision on weather or not to credit.

P&P INSURANCE

fashion4pets.co.uk offers additional insurance on certain items, this is an extra cost to the customer if they wish to insure their product from loss or damage through courier service.

TITLE

All goods will remain the property of fashion4pets.co.uk, until paid for in full.

RETURNS POLICY

Our 7-day money back guarantee means you can return your purchase for exchange or refund. Please ensure that the product has not been used, and is returned to us undamaged in the original packaging. All we ask is that you pay the return carriage costs. Please ensure that you obtain proof of posting from your courier and that you have included a copy your original invoice a returns note number along with your full contact details, stating if you require a replacement or refund. Simply contact us to arrange the return of your order. This does not affect your statutory rights. (Excludes special order made to measure items.)

All goods must be returned along with a copy of the invoice and an official returns number issued by Fashion4Pets. All items must be returned complete with all original packaging as supplied. By Fashion4Pets will not be liable for goods returned by any other means, Unless acknowledgement or credit note has been issued within four weeks from the date of return.

A charge Of  20% for Re-stocking fee for items that are ordered incorrectly, Or are returned due to no error of Fashion4Pets.

YOUR RIGHT TO CANCEL

You have the right to cancel your order within 7 working days and return any unused goods for a full refund within 30 days. You should notify us of your intention to cancel by email, letter, or telephone. Goods must be returned at your own expense within 7 days of your notice to cancel, and be unused in their original condition with all packaging. You will receive a refund within 30 days of your notice to cancel.

 

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